Our Testimonials
SEE WHAT OUR CUSTOMERS ARE SAYING!
Jason Murphy was extremely quick and helpful to explain the whole process. And clear on all the disclosures - no salesly feeling at all which is exactly who you want to work with, and professionally.
- Tim from Bothell, WA
We purchased our trailer at Open Road RV and have been very pleased with them especially Jim Schmitz and his crew in the service department as they have above and beyond to take care of our needs. - Bret
Great service! Would recommend Open Road RV if you are looking for a new RV or need service. They service team is friendly and keeps you updated on the progress of the work. A+++++ - Keith
We had a water leak in our new 2021 Thor Chateau motor coach and it had sat at a previous repair place for over a month. It was taken to Open Road RV Smokey Point and they diagnosed and addressed the issue immediately and had it fixed in three days. The communication with Jim was excellent. If we have any other issues we will be taking it to Open Road RV Smokey Point facility. - Kathrin
This is my 2nd purchase from open road RV. If I need to buy another I’ll probably come back. When it came time to pick up my 5th wheel they were careful to go through everything with me to make sure I understand how the Equipment works. I left your confidJason is absolutely the best. He was very patient and showed everything to us. He is friendly and very helpful I would recommend getting an RV right hereence in knowing how to take care of my new trailer. - Tamera
From sales to service prepping our new rv, Open Road RV was great. Jax out in service stayed in constant communication and got our trailer out on time (thanks) - Tom
John was outstanding and very helpful bought a new RV from open road and the process was an easy one, there was a mix up on the options. The sales manager made it right and I went on to service for the rest of the process. The service manager by far is the biggest selling point for this place if you ask me. In a world where customer service is lost that is not the case with Jim, he went above and beyond in my opinion making sure I was happy and satisfied. I will recommend his department for sure!! He went above and beyond to make sure we were comfortable with our new motor home! - Patrick
My fiancé and I had such an amazing experience with Open Road Rv- Smokey Point! Thank you so much Jaquelyn and Joe for working non stop to have our fifth wheel ready for our future adventures. They went above and beyond in answering our questions, talking to us on the phone consistently giving us updates, and being genuinely great people! Great experience for purchasing our first fifth wheel! - Savanah
Jason Murphy was amazing! Gave us lots of really good information on our trailer, extremely nice, and personable!! They’re fast and efficient! Will definitely be going back! - Natasha
John was outstanding and very helpful!! He went above and beyond to make sure we were comfortable with our new motor home! - Josh
We had an amazing experience at Open Road RV in Arlington on Smokey Point blvd! They worked really hard to get us everything we needed and were able to meet a time crunch we had. I highly recommend this dealership!! Great job!! - Kim
Very detailed and very friendly. Leaving the lot knowing pretty much exactly how to run my new trailer! - Gabby
Excellent experience. Got a full thorough walk-through, great service. - Vladimir
his is my 2nd purchase from open road RV. If I need to buy another I’ll probably come back. When it came time to pick up my 5th wheel they were careful to go through everything with me to make sure I understand how the Equipment works. I left your confidence in knowing how to take care of my new trailer. - Tim
We had a great experience at Open Road! Andrew helped us find the perfect trailer for our needs and John was very helpful in making sure we understood how everything worked. This is our first trailer and I definitely feel like we were well taken care of! - Penchant
From the get-go, John made us feel very comfortable about us asking any questions and taking the time to walk us through anything we wanted him to. The walk through was comprehensive and we left feeling a lot more comfortable understanding our coach. He also has personal experience RV’ing which led to some extra little tips and suggestions, which we found awesome. Overall a great experience! - Aaron
John was great helping us with our walkthrough! He was very knowledgeable concerning our new travel trailer. He has a great sense of humor and made our time together a lot of fun. We are super happy to have made our purchase with your dealership. Brandon was very helpful in the sales dept. I’m glad his leg is better. And it was a delight to see Sarah in the parts dept helping us with all of our incidentals, she actually went to school with one of our kids back in the day! This was an all around great experience!
Thank you so much! - Renee
I was so nervous being a first time owner of a 5th wheel owner and all that comes with operating it.
Until we met John for our inspection!
John spent several hours with us going over each and every section of the RV inside and out very methodically. Down to the smallest detail. He had infinite patience with our endless questions and didn’t move on until he was sure we understood how it worked.
He’s knowledge and expertise coupled with his out going personality and great sense of humor, made this a truly incredible buying experience!
No other dealership I know of has this kind of customer service and RV education. Definitely a cut above the rest and John a tremendous asset!
Thank you so much! - Lucinda
Great place to get an RV. Sales is really friendly and we didn’t feel pushed. Service takes the time to walk you through everything about your new RV, sit and take the time to answer questions or go into more detail of different operations. - Bill
This was our first camper buying experience. It went really smooth and overall was a much better experience then I expected.
Sales was pretty straight forward, we knew what we were looking for.
The parts and services department were really helpful! I don’t feel like they oversold anything and we got what we needed to have a good first time on the road. Our walkthrough was really helpful and I feel like he really explained things that made it easy for us to newbies to understand. He also went over some tips
and tricks to get it level and I am happy to
report we were able to get it leveled within a few minutes once we were home using the leveling block system. I should add, we have never leveled a camper
before.
When getting our hitch installed the guy who helped us was so kind and even offered to hook up the back up camera while we were there. He was honestly super nice and had amazing customer service.
I fully expected to leave with the camper feeling slimey and under prepared to take it on the road. Happy to report we do not feel that way and are overall really happy with our purchase and the service they provided. - Robert
